Our Commitment to You

  • To deliver the best possible service to you in an effective and caring manner.

Courtesy and Consideration

  • You are at all times entitled to be served
    • Promptly and in a courteous manner
    • With due regard to privacy and confidentiality
    • By staff who will act with integrity, impartiality and fairness at all times.

Openness and Transparency

  • We undertake to:
    • Deal with you in a fair and open manner
    • Communicate with you in clear, straightforward language
    • Explain how the decision making process works
    • Maintain an accessible and simple to use complaints procedure.

Our Performance

  • We undertake to:
    • Monitor and evaluate our performance
    • Examine the delivery of our statutory functions and the delivery and development of our information services
    • Train our staff to meet your needs on an on-going basis.

Our Services through Languages

  • We endeavour to:
    • Accommodate all who wish to conduct their business through the medium of Irish and through sign language and other languages where possible.


  • We undertake to:
    • Where it is necessary to access us directly to provide clean, accessible offices that ensure privacy, comply with occupational and safety standards and facilitate access for people with disabilities and special needs.

You Can Help Us to Help You

  • By providing full and accurate information
  • By making comments, complaints or suggestions or letting us know that we have delivered a satisfactory service.
Published: Wednesday, 13 January 2016 17:06
Last Updated: Thursday, 20 July 2017 14:11