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    Customer Information
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    CUSTOMER INFORMATION

    This Customer Charter is the Authority's public statement of the levels of service that customers can expect when dealing with the Authority. The charter does not attempt to cover all the functions and services provided by the Authority, but outlines our commitment to you, our customer, and describes:-

    DATA PROTECTION

    This Customer Charter is the Authority's public statement of the levels of service that customers can expect when dealing with the Authority.

    FREEDOM OF INFORMATION

    The Freedom of Information Act 2014 gives you access, on request, to certain records held by the Authority. The Adoption Authority of Ireland is subject to the provisions of the Freedom of Information Acts 1997 - 2014 with effect from 21 April 2015

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    FEES

    Certain Accredited Bodies have fees approved by the Adoption Authority of Ireland for services rendered – the fees for the programmes listed below are detailed in the country specific page for each country.  You can click on the name of the country to go to the information.
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    CUSTOMER CHARTER

    This Customer Charter is the Authority’s public statement on the levels of service customers can expect when dealing with the Authority.   It does not seek to cover all the functions and services provided by the Authority, but outline our commitment to you, the customer, and describes
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    COMPLAINTS PROCEDURE

    This complaints procedure allows anyone receiving adoption services to make a complaint about the actions or failures of the Adoption Authority of Ireland. The complaints system also covers registered Accredited Bodies who provide various adoption related services.

    Mission Statement

    " To ensure the provision of the highest possible standards of adoption related services, throughout the lifelong adoption process, with the best interests of children as the first and paramount objective."